Refund & Cancellation Policy

1. Booking and payment

Payment must be received in accordance with the agreed quotation, invoice, or contract before training or services are scheduled.

Any specific cancellation or refund terms disclosed and agreed in writing before purchase will take precedence over this general policy, subject to applicable UAE law.

2. Public training courses

If you wish to cancel a confirmed classroom or live online training booking, please notify us in writing.

These conditions apply to participant-requested cancellations. They do not limit your rights where we fail to provide the agreed service.

Participants who do not attend, arrive too late to participate, or withdraw after training has started are not normally eligible for a refund.

3. Participant substitutions and transfers

You may request a replacement participant at no additional charge before the course begins, provided the replacement meets the course prerequisites and any registration requirements.

A transfer to another available course date may be requested at least seven calendar days before the original course starts. Transfers are subject to availability, and any difference in course fees must be paid. One transfer is permitted per booking unless otherwise agreed.

Any external registration deadlines or charges will be explained before a substitution or transfer is confirmed.

4. Corporate and in-house training

Cancellation and rescheduling conditions for corporate or in-house training are set out in the accepted quotation or contract.

Where no specific conditions have been agreed, any cancellation charge will be limited to work already completed and reasonable, documented commitments that cannot be recovered. The remaining prepaid balance will be refunded.

5. E-learning and digital materials

You may request a full refund within seven calendar days of purchase if the course has not been accessed, learning materials have not been downloaded, and no assessment has been attempted.

Once course content has been accessed or downloaded, refunds for change of mind are not normally available.

If a technical issue within our control prevents access, please contact us so we can resolve it. Where we cannot provide the purchased course as agreed, we will offer an appropriate remedy, which may include restored access, an agreed alternative, or a full or partial refund.

6. Consultancy, audits, and professional services

Cancellation and refund conditions for consultancy, audits, and other professional services follow the accepted proposal or signed contract.

If no specific conditions have been agreed, we may retain payment for work already completed and reasonable, documented expenses or commitments incurred for the assignment that cannot be recovered. Any unused balance will be refunded, with a breakdown of deductions.

7. External registration and examination fees

External registration, examination, certification, or licence fees may be non-refundable once committed to the relevant provider, provided this condition was disclosed before purchase.

We will identify any applicable deductions and explain the external provider’s conditions. This does not limit your rights where a refund is required by law.

8. Cancellations or changes by QHSE International

If we cancel a course or service before it begins, you may choose an available alternative or a full refund for the cancelled booking.

If we make a material change to the agreed date, delivery format, location, or scope that you cannot reasonably accept, you may cancel the affected booking and receive a refund for the undelivered portion.

If delivery has already started, we will explain the available arrangements and any refund due for services not provided.

9. Service concerns

If you believe a service is defective, incomplete, or materially different from what was agreed, please contact us promptly with the relevant details.

We will investigate and provide an appropriate remedy under applicable UAE law. Depending on the circumstances, this may include correcting or repeating the service at no additional charge, or providing a full or partial refund.

Attendance alone does not guarantee a pass, certification, regulatory approval, or a particular business outcome. Any assessment or certification requirements will be explained before booking.

10. Requesting a refund

Please send your request to the customer service email, including the following details:

• Customer or company name.
• Invoice number or booking reference.
• Course or service purchased.
• Payment date and proof of payment.
• Reason for the request.

We aim to acknowledge requests within two UAE business days and provide a written decision within seven UAE business days. If further investigation is necessary, we will explain the reason and provide an expected response date.

11. Refund processing

Approved refunds will be initiated within 14 UAE business days after approval, normally through the original payment method and to the original payer.

Your bank or payment provider may require additional time to credit the funds. Exchange-rate differences may affect the amount received for payments made in another currency.

Any permitted deductions will be explained in writing. We will not deduct administrative or payment-processing fees from refunds arising from our cancellation or failure to provide the agreed service.

12. Consumer rights and complaints

Nothing in this policy excludes or limits rights or remedies available under applicable UAE law.

If you are dissatisfied with our response, you may refer the matter to the relevant UAE consumer protection, licensing, or regulatory authority, as applicable.